Privacy Policy

This Privacy Policy ("Policy") is issued by meta8888 ("meta8888", "we", "us", "our"), the operator of the online gaming platform accessible at https://meta8888.cam (the "Platform"). This Policy applies to all personal data processed in connection with your use of the Platform, including data collected during account registration, identity verification, financial transactions, gameplay activity, and customer support interactions.

meta8888 is committed to processing personal data in a manner that is lawful, fair, and transparent. We comply with applicable data protection legislation and maintain robust technical and organisational measures to safeguard the personal information of our players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, Bangsar, and all other locations across Malaysia.

By registering an account on meta8888 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including name, identification number, contact details, financial information, device identifiers, and behavioural data.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, erasure, or destruction.
• "Controller" means meta8888, which determines the purposes and means of processing your personal data.
• "Processor" means any third party that processes personal data on behalf of meta8888 under a written data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of a data subject's wishes by which they agree to the processing of their personal data.
• "Cookies" means small text files placed on a user's device by a website, used to store session information, preferences, and analytical data.
• "KYC" means Know Your Customer — the identity verification process required under applicable anti-money laundering regulations.

meta8888 collects the following categories of personal data in connection with the operation of the Platform:

meta8888 collects personal data through the following means:

• Direct Collection: Information you provide voluntarily during account registration, KYC document submission, deposit or withdrawal requests, or when contacting our customer support team.
• Automated Collection: Technical and behavioural data collected automatically when you access and use the Platform, including via cookies, server logs, and similar tracking technologies.
• Third-Party Sources: Data received from payment service providers (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect) in the course of processing your transactions, or from identity verification service providers used in our KYC process.
• Publicly Available Sources: In certain circumstances, we may cross-reference information from publicly available databases for fraud prevention or AML screening purposes.

meta8888 processes your personal data for the following specific and legitimate purposes:

1. Account Management: To register, maintain, and administer your player account, including managing login credentials, account settings, and balance records.
2. Identity Verification (KYC): To verify your identity, confirm your age (minimum 21 years), and satisfy our obligations under applicable anti-money laundering and know-your-customer regulations.
3. Transaction Processing: To process deposits and withdrawals via your chosen Malaysian payment method, maintain accurate financial records, and reconcile transactions.
4. Service Delivery: To provide access to games, sports betting markets, live dealer services, and all other features of the Platform.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats to you and the Platform.
6. Responsible Gambling: To monitor your gameplay activity for indicators of problem gambling behaviour and to administer responsible gambling tools including deposit limits, session reminders, cooling-off periods, and self-exclusion.
7. Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
8. Legal Compliance: To fulfil our obligations under applicable laws and regulations, respond to lawful requests from regulatory authorities, and maintain records as required by law.
9. Marketing Communications: To send you promotional offers, bonus notifications, and relevant updates where you have provided explicit consent. You may withdraw consent at any time via your account settings or by contacting support.
10. Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the performance, security, and features of the Platform.

meta8888 processes your personal data under the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and meta8888 — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, responsible gambling requirements, and data retention mandates.
• Legitimate Interests: Processing undertaken in pursuit of meta8888's legitimate business interests — including fraud detection, platform security, and service improvement — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, particularly for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

meta8888 does not sell your personal data. We share personal data only in the following limited and defined circumstances:

• Payment Service Providers: We share necessary financial data with the payment providers you use to process deposits and withdrawals (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank2u). These providers receive only the data required to complete your specific transaction.
• Identity Verification Providers: We engage licensed third-party KYC and AML screening services to verify the identity documents you submit. These providers process your data under strict contractual data protection obligations.
• Technology & Infrastructure Partners: We use cloud hosting, analytics, and platform software services from vetted technology partners who process data on our behalf under written data processing agreements. These partners act as data processors and are contractually prohibited from using your data for their own purposes.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required by law, including in response to court orders, regulatory investigations, or lawful requests from Malaysian governmental authorities or relevant international regulatory bodies.
• Responsible Gambling Services: In limited circumstances, and where legally required or where you have made a self-exclusion request, we may share data with self-exclusion registers or responsible gambling support organisations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you prior to any such transfer taking effect and ensure that the receiving entity maintains equivalent data protection standards.

The operation of the meta8888 Platform may involve the transfer of your personal data to servers or third-party service providers located outside of Malaysia. Where such transfers occur, meta8888 takes all reasonable steps to ensure that your data receives an equivalent level of protection as it would within Malaysia.

Safeguards we employ for international transfers include:

• Engaging only processors and sub-processors that are subject to data protection laws and standards equivalent to or stronger than those applicable in Malaysia.
• Requiring all international data processors to execute binding contractual clauses that impose obligations equivalent to applicable data protection requirements.
• Conducting due diligence on the data protection frameworks of countries to which data may be transferred.

meta8888 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering legislation.
• KYC & Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required under AML regulations.
• Transaction Records: Retained for a minimum of five (5) years to satisfy financial record-keeping and regulatory audit requirements.
• Customer Support Communications: Retained for a period of two (2) years following resolution of the relevant interaction.
• Marketing Consent Records: Retained for as long as you maintain an active account, and for a reasonable period thereafter to demonstrate compliance with consent obligations.
• Technical & Log Data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, unless a longer period is required for an ongoing investigation.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

The meta8888 Platform uses cookies and similar tracking technologies to provide core functionality, enhance your experience, and gather analytical data about Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the Platform. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the Platform — including pages visited, session duration, and error reports — to help us improve performance and identify technical issues.
• Functional Cookies: Used to remember your preferences, such as language settings, last-visited game categories, and UI customisation choices.
• Security Cookies: Used for fraud detection, bot prevention, and account security monitoring, including tracking login attempt patterns and device fingerprints.

Non-essential cookies are only placed on your device with your consent. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the availability of some Platform features.

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by meta8888:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request". We will respond within thirty (30) days of receiving a valid request. We may need to verify your identity before processing a data subject rights request.

If you believe that a minor has provided personal data to meta8888, please contact us immediately at [email protected] so that we may take appropriate action without delay.

meta8888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and our servers is encrypted using current-standard TLS protocols.
• AES-256 Encryption at Rest: Sensitive personal and financial data stored in our databases is encrypted at rest using Advanced Encryption Standard with 256-bit keys.
• Two-Factor Authentication (2FA): Available for all player accounts to provide an additional layer of protection against unauthorised access.
• Access Controls: Internal access to personal data is governed by a strict need-to-know policy. Staff access to customer data is logged, monitored, and regularly audited.
• Penetration Testing: The Platform undergoes regular security assessments by independent cybersecurity specialists to identify and remediate vulnerabilities.
• Incident Response Plan: We maintain a formal data breach response procedure, enabling us to contain, assess, and notify affected parties in the event of a security incident.

While we employ robust security measures, no system is completely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access.

The meta8888 Platform does not intentionally include links to external third-party websites. In the event that any third-party links exist (for example, within game client interfaces provided by partner studios), meta8888 has no control over and accepts no responsibility for the privacy practices, content, or data processing activities of those external sites.

We recommend that you review the privacy policy of any external site you visit independently of the meta8888 Platform. Visiting an external site from the Platform is done at your own risk.

meta8888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or the features of the Platform. The current version of this Policy, along with its effective date, will always be accessible at https://meta8888.cam/privacy-policy.

Where material changes are made to this Policy — particularly changes that affect how we use or share your personal data — we will notify registered players via their registered email address at least fourteen (14) days prior to the changes taking effect.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you object to any changes, you may request account closure in accordance with Section 11 of our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or the exercise of your data protection rights, please contact us using the details below. We aim to respond to all privacy-related enquiries within thirty (30) days.

When submitting a data subject rights request, please use the subject line "Data Subject Request" and include sufficient information to verify your identity. We may request additional verification before processing your request to ensure the security of your account data.